Shipping & Delivery Policy

Shipping & Delivery
Policy

Learn how your Kravy POS Bundle hardware is shipped and how your software accounts are delivered.

Last Updated on July 1, 2025

Hardware is shipped across India within 4-7 days, while software credentials and onboarding support are delivered digitally within 24 hours.

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Hardware Dispatch & Delivery

Physical items like printers and paper rolls are shipped via reliable courier partners.

Kravy dispatches physical hardware (such as the 2-inch Thermal Printer and receipt rolls) within 24-48 hours of order confirmation.

Standard delivery times are generally 4 to 7 working days depending on your location within India. You will receive a tracking link via WhatsApp/Email as soon as your package is dispatched.

Instant Software Access

Web POS and Mobile App access is provided digitally.

Your Kravy Web POS and Mobile App credentials will be set up and delivered digitally.

Within 24 hours of your prepayment, our team will configure your account and share the login credentials and download links directly to your registered email address and WhatsApp number.

Onboarding & Setup Services

Swiggy, Toing, and QR code setups are managed remotely.

Services like Swiggy & Toing onboarding, as well as digital QR Code ordering setup, are handled remotely by our onboarding experts.

Our team will schedule a call with you to collect the necessary menu details and restaurant information to complete the integrations. Timelines for aggregator approvals depend on the respective platforms.

Need Help With Your Order?

Our support team is available to assist with shipping and setup questions.

If your hardware delivery is delayed, or if you haven't received your software credentials within 24 hours, please contact our support team immediately.

Support Email: support@Kravy.in

Kravy
New Delhi, India
Restaurant Technology Solutions