Refund Policy
Refund Policy
& Payment Terms
& Payment Terms
Please review our refund policy before purchasing the Kravy POS Bundle.
Last Updated on July 1, 2025
The ₹500 advance payment and software subscription costs are non-refundable once processing begins. Hardware is covered by a replacement policy rather than a refund.
Advance Payment is Non-Refundable
The ₹500 advance covers initial setup and logistics costs.
Kravy provides immediate digital configuration of your Web POS and Mobile App upon receiving your advance payment. We also dispatch the physical hardware shortly after.
Because professional time, software provisioning, and logistics costs are deployed immediately, the ₹500 advance payment is strictly non-refundable once paid.
By completing your purchase, you acknowledge and agree to this no-refund policy for the advance payment.
Because professional time, software provisioning, and logistics costs are deployed immediately, the ₹500 advance payment is strictly non-refundable once paid.
By completing your purchase, you acknowledge and agree to this no-refund policy for the advance payment.
Non-Refundable Scenarios
Refunds are not issued for change of mind or business closure.
Refunds will not be provided under any of the following circumstances:
Third-party aggregator decisions are entirely outside our control, and rejection by them does not qualify you for a refund of the Kravy POS Bundle.
- You changed your mind after making the payment.
- You refuse to accept the Cash on Delivery (COD) parcel.
- Your restaurant business plans are delayed or cancelled.
- You fail to provide the required menu details for onboarding.
- Third-party aggregators (Swiggy/Toing) reject your onboarding application.
Third-party aggregator decisions are entirely outside our control, and rejection by them does not qualify you for a refund of the Kravy POS Bundle.
Refunds Only for Our Errors
Exceptions apply only when a billing issue is caused by us.
Refund requests may only be considered if:
Any approved refund remains solely at the discretion of Kravy after reviewing the circumstances. If approved, the refund will be processed back to the original payment method within 5-7 business days.
- You were charged multiple times for the same purchase.
- A verified technical or payment processing error occurred on our end.
Any approved refund remains solely at the discretion of Kravy after reviewing the circumstances. If approved, the refund will be processed back to the original payment method within 5-7 business days.
Questions About Billing?
Contact us if you believe a payment issue occurred due to our mistake.
If you believe you were charged incorrectly or experienced a billing issue caused by our systems, please contact us with your payment details and transaction reference.
Support Email: support@Kravy.in